Thank you for visiting and shopping at Karel Woodcraft. Following are the terms and conditions that constitute our Return & Refund Policy.
If you’re looking to return or exchange your order for whatever reason, we're here to help! We invite you to reach out first. We allow returns withing 30 days of the purchase date. You must ship the product back to our head office, at your expense. We highly recommend shipping with a tracking number.
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, we will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.